Gracefully confronting someone with a wrong, and navigating an apology can be very tricky, and very painful. Recognizing the difficulty of the action while at the same time honoring our own need to hear it, is the trick.

Speaking hard truths is difficult, but even more difficult if we dont' do it in a compassionate way.

How are ethics and compassion related? The heart of ethics is understanding how to be compassionate with the people in our lives. But why is this so hard to do?

Workplace conflict is a costly and time consuming issue for any company. Understanding how to avoid it is more than just learning rules and steps. Making a paradigm shift can transform conflict at work.